UX/UI & Customer Experience Sr Specialist

Design and optimize digital experiences across web, mobile, marketplace, and conversational solutions. Conduct user research to understand needs and behaviors through interviews, surveys, and usability testing. Analyze metrics and digital behavior to identify improvement opportunities in conversion and engagement. Lead the evolution of AI-driven experiences, including chatbots and personalization solutions.

5+ years of experience in UX/UI, Product Design, or Customer Experience. Professional education in Design, Interaction Design, Engineering, Psychology, Business, Marketing, Communication, or related fields. Desired specialization or certifications in UX/UI, Product Design, Customer Experience, Analytics, or Artificial Intelligence.