Assistente de Experiência do Cliente I

Ensure efficient customer journey management by collaborating with various departments such as Sales, Contracts, Implementation, Support, Production, Operations, and Billing. Monitor customer flow from advanced negotiation to initial billing, manage tickets and activities in corporate systems, and validate contractual regularization. Facilitate communication between involved areas, remove impediments, and identify risks while ensuring compliance with SLAs.

Bachelor's degree completed or in progress is desirable. Advanced knowledge of Office/Excel, Jira, or ticket management tools, and CRM systems. Experience in process or project management, internal customer service, and operational monitoring with indicators.

The company promotes a culture of inclusion and well-being, allowing employees to balance their careers with personal commitments. They are recognized as one of the best companies to work for, providing an innovative work environment.