Core Responsibilities

This role is responsible for defining how the company scales and manages its human and digital workforce by designing and implementing systems that support both human agents and digital workers. Key duties include leading daily user provisioning, deprovisioning, and role changes, managing end-to-end credentialing workflows, and acting as the primary contact for access requests via the internal Jira queue.

Requirements

Candidates must have 2 to 4 years of experience in Operations, IT support, or Customer Experience (CX) tool environments, with familiarity with SaaS administration concepts, especially role management and access control. Practical knowledge of SSO and identity platforms like Okta and Google Workspace is required, alongside experience handling sensitive data.

Additional Information

Experience Level

2-5

Job Language

English

Work Mode

Hybrid