Core Responsibilities

Lead enterprise incident response as the Incident Commander to ensure rapid service restoration during critical system events. Coordinate communication between technical teams, vendors, and executive stakeholders while driving the Root Cause Analysis process.

Requirements

Requires 5+ years of experience in incident management or IT operations within enterprise environments and a Bachelor's degree in IT or Computer Science. Proficiency with ITIL standards and monitoring tools like PagerDuty and ServiceNow is essential.

Additional Information

Experience Level

5-10

Job Language

English

Work Mode

Remote