(fluent English) Technical Support Consultant (LATAM, remote)
SupportYourAppCore Responsibilities
The role involves delivering outstanding technical support through calls and emails, including hands-on activities like ticket handling and issue troubleshooting. Responsibilities also include building strong customer relationships and maintaining a deep understanding of client solutions to meet KPIs.
Requirements
Candidates must possess excellent English skills (at least C1 level for written and verbal communication) and have over 3 years of experience in Technical Support. Essential attributes include strong analytical and problem-solving skills, a service-minded and customer-oriented approach, and the ability to collaborate effectively with internal teams.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote