Incident Product Manager
Plata CardCore Responsibilities
Build a unified incident management standard across all product verticals. Own end-to-end customer communication during incidents, delivering clear updates through various channels. Design a structured compensation framework for incident impact and develop customer-impact analytics and early-warning metrics.
Requirements
4+ years in product management, incident management, or operations at a fintech, neobank, or payments company. Proven track record of building cross-functional processes and strong analytical skills including SQL and data-driven process improvement. Fluent in English for presentations and internal communications.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
Remote