What You'll Do

Lead cross-functional Service Design initiatives across multiple product areas. Map end-to-end customer journeys and identify opportunities for improvement. Plan and conduct qualitative research, translating insights into strategic recommendations. Facilitate workshops, co-creation sessions, and stakeholder alignment.

What We're Looking For

Solid experience in Service Design, UX Research, or Strategic Design. Strong qualitative research and facilitation skills. Experience leading complex, cross-functional projects. Excellent communication and stakeholder management skills.

Additional Information

Experience Level

Senior

Employment Type

permanent

Work Mode

Remote