Customer Care Professional with Advanced English & Dutch Skills– Know Your Customer (KYC)
American ExpressCore Responsibilities
The primary goal is to provide exceptional Relationship Care on every interaction to drive brand loyalty by promptly and accurately responding to customer inquiries and solving issues. Responsibilities include evaluating and analyzing account information for existing Commercial customers and recommending tailored solutions and relevant offers to deepen engagement.
Requirements
Candidates must be fluent in writing and speaking advanced Dutch and English, and possess customer service experience focused on building loyalty through strong communication and listening skills. The role requires resiliency in a fast-paced, metric-driven environment, creative problem-solving, and availability for Monday to Friday shifts between 8 am and 2 pm, sometimes including holidays or weekends.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Hybrid