Customer Care Professional with advanced French and English skills - Card Member Maintenance & Inquiries
American ExpressCore Responsibilities
The primary goal is to deliver exceptional Relationship Care on every interaction to drive brand loyalty by promptly and accurately responding to customer inquiries. Responsibilities include evaluating account information, recommending tailored solutions, and reinforcing membership benefits with relevant offers.
Requirements
Candidates must be fluent in writing and speaking advanced French and English, and must be available to work Monday through Friday between 8 AM and 2 PM, with flexibility for holidays or weekends. Required attributes include demonstrated resiliency in a fast-paced environment, proficiency in multitasking, and strong customer service experience focused on building loyalty.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Hybrid