Bilingual Agent (Back Office)
PerceptaCore Responsibilities
This role involves processing customer accounts according to policy, including reviewing sales contracts, provisioning new products, and providing administrative problem resolution for software, hardware, and systems related to telematics, data services, charging, and fleet management. Responsibilities also include multi-tier support, issue triage, escalating problems, capturing support trends, and maintaining case ownership while adhering to SLAs.
Requirements
Candidates must have a high school diploma (Associate or college degree preferred) and a minimum of 3 years of contact center experience. Essential attributes include high attention to detail, strong problem-solving skills, excellent communication abilities, empathy, and the proven capacity to work effectively both independently and in a fast-paced team environment.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site