Business Customer Support Specialist

Meet service goals in all KPIs such as case resolution and productivity across phone, chat, and email. Communicate clearly and professionally with customers, adapting tone and style based on context. Take ownership of case resolution using critical thinking and maintain a customer-focused mindset.

Minimum 2 years of customer support experience in a contact center. Proven track record of meeting quality standards in a contact center role. Fluent in English is a must.

This is a hybrid position open exclusively to candidates residing in the Greater São Paulo area. The training period will occur 100% on-site, and after three months, the work will be in hybrid mode. Flexibility in working hours is required.