Técnico de Soporte en Sitio

Review, diagnose, and resolve incidents escalated by the Help Desk. Ensure that cases escalated to on-site support are correctly classified and categorized. Coordinate with users to ensure equipment availability for resolving requests. Monitor case status to ensure closure within defined Service Level criteria and escalate when necessary.

Technical, Technologist, or Systems Engineer degree or equivalent. 6 months to 1 year of experience in on-site support is preferred.

Indefinite contract with a rotating schedule from Monday to Sunday, not exceeding 42 working hours. Opportunity for personal and professional development in a technology-driven environment.