Junior VIP Account Manager
LLAMAPIXEL GAMING S.A.C.Core Responsibilities
The role involves managing, resolving issues, and fostering loyalty among VIP players under the supervision of VIP Managers, which includes making contact calls and sending emails according to established frequency. Key tasks also include activating promotional campaigns, reactivating inactive customers, monitoring gaming activity, and ensuring the correct execution of tactical actions.
Requirements
Candidates must have native Spanish proficiency and 6 to 12 months of experience in a contact center environment managing phone, chat, and email channels, with experience in commercial or sales campaigns being a plus. Essential skills include excellent written communication, handling complex situations, problem resolution, and proficiency with CRM/helpdesk tools like Zendesk and Google Workspace.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Spanish
Work Mode
On-site