Specialist, Consumer Services Operations – Santa Ana, Costa Rica
Western UnionCore Responsibilities
The role focuses on identifying and implementing improvements in support tools, workflows, and end-to-end processes to enhance efficiency and reduce customer/agent friction. Responsibilities include monitoring escalation queues for SLA compliance and analyzing customer interaction data to uncover trends and root causes.
Requirements
Candidates must possess a Bachelor's degree and 3–5 years of Customer Care experience, ideally in an inbound call center setting, with fluency in both English and Spanish. Strong analytical abilities, a data-driven mindset, and comfort working cross-functionally in a fast-paced environment are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid