Assistente de BackOffice | Recuperação de Crédito
C6 BankCore Responsibilities
The role involves managing relationships with clients who have financial outstanding balances, focusing on service, negotiation, and resolving collection-related demands to ensure customer satisfaction through humanized and effective service. Key activities include attending to and accurately registering client demands related to collections and credit recovery, proposing personalized solutions, and monitoring internal recovery processes to meet deadlines.
Requirements
Candidates must have completed or be currently pursuing a bachelor's degree and possess experience in customer service, preferably within credit recovery or collections. Essential requirements include strong negotiation and problem-solving abilities, good verbal and written communication, analytical capacity for process improvement, and a focus on organization and results.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Portuguese
Work Mode
On-site