What You'll Do
Develop forecasts and schedules for customer service, indicating proposals for resource allocation. Generate and analyze reports with management information and service indicators. Conduct capacity studies.
What We're Looking For
Experience in Operational Planning and Control Desk. Proficiency in using Genesys Cloud WFM. Experience in creating management reports using Dynamics, VBA, Databricks, and Macros is a plus. Intermediate English proficiency.
What We Offer
Hybrid work model with 3 days in the office. Offers health and dental insurance, life insurance, wellness programs, and educational partnerships.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Hybrid