Mid-Level Customer Support Representative (Tickets)
Ruby LabsCore Responsibilities
The representative will manage the primary customer support ticket queue, efficiently resolving common queries and handling more complex or escalated customer issues. This role involves coordinating with internal teams like product or risk to ensure proper resolution while striving to meet departmental KPIs and SLAs.
Requirements
Candidates must possess excellent communication and problem-solving skills, a customer-focused mindset, and experience handling support tickets effectively. Familiarity with CRM systems and the ability to professionally manage escalated cases and coordinate internally are also required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote