Analista de Experiencia al Cliente.
GeoVictoriaCore Responsibilities
The Customer Experience Analyst will be key in measuring, understanding, and optimizing the customer experience by combining operational metrics (SLA, quality, performance) with perception indicators (NPS, CSAT, CES, VOC). Responsibilities include monitoring operational quality, maintaining dashboards, managing experience metrics, implementing automations, and generating actionable insights.
Requirements
Candidates need 2-3 years of experience in operational or analytical roles within SaaS or digital companies, specifically managing SLA, quality, and operational performance metrics. Proficiency in Power BI, CRM, low-code automation, and basic/intermediate SQL knowledge is required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site