Retention Coordinator

Lead a Global Retention Squad by owning weekly team rituals, bi-weekly 1:1s, performance reports, and structural escalations in English. Engage directly with partners who have requested cancellation or show signs of inactivity to understand the root cause and apply the right retention lever. Execute strategic reactivation of churned or paused accounts by identifying the right moment, offer, and approach to bring partners back into the active base.

Demonstrated experience leading or coordinating teams within a global or cross-cultural structure. Fluent in English for daily writing, presenting, and conducting team calls. Experience in partner retention, customer success, or account management is essential.

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and wellbeing, we create an environment where you can thrive. Flexible work options are available, and employees can define schedules that align with their time zones and personal routines.