What You'll Do
Handle customer calls reporting issues with Internet, Cable TV, and Residential Telephony services. Diagnose and resolve technical problems related to connectivity, cable signal, device functionality, and other service aspects. Provide first-level technical assistance, escalating complex cases to specialized teams as necessary.
What We're Looking For
Previous experience in customer service or technical support (preferably in telecommunications services). Basic knowledge of Internet systems, Cable TV, and residential telephony. Ability to diagnose and resolve technical issues quickly and effectively.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
Remote