Customer Operations Specialist II

Act as a first point of contact for ongoing customer accounts and top-tier customers on daily operational matters. Resolve operational issues related to the sales process, including order status, returns, and invoicing. Collaborate with sales teams and other functions to address customer support issues. Train team members on specialized topics such as order management and special pricing.

First level university degree or equivalent experience. Typically 2-4 years of related experience in supply chain, customer service, procurement, or financial management. Mastery in English and local language, with developed problem-solving and analytical skills.