Manager, Customer Success Management
HighLevelCore Responsibilities
You will lead and develop a team of Customer Success Managers to drive product adoption, onboarding excellence, and long-term customer retention. You are responsible for managing the customer journey, monitoring key performance indicators, and facilitating cross-functional collaboration to ensure client health and growth.
Requirements
The role requires a bachelor's degree and over 7 years of experience leading customer-facing SaaS teams, including at least 3 years in a management capacity. Candidates must possess strong analytical skills, experience with CRM and workflow tools, and a proven track record of coaching high-performance teams.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Remote