Core Responsibilities

What You Will Do: 1. Tenant Relations Respond to tenant questions, requests, and concerns Assist with lease notices, renewals, and general communication Handle escalations with clarity and professionalism 2. Maintenance Coordination Log and manage maintenance requests Coordinate vendors and follow up on completions Keep residents informed of timelines and updates Track tickets and update internal systems 3. Leasing & Property Support Assist with lease renewals and basic lease modifications Support move-in and move-out processes Help coordinate or review inspections Maintain accurate property files and documentation 4. General Property Operations Support property managers with daily administrative tasks Update systems such as Buildium, AppFolio, Yardi, Property Meld, etc. Manage tasks with strong organization and follow-through Provide high-quality customer service to tenants, owners, and vendors Who Thrives in This Role: This role is ideal for someone who has previously worked in property management operations and understands U.S. expectations around communication, urgency, and accuracy. You’ll do well here if you are organized, proactive, strong with follow-through, and able to manage multiple moving parts without heavy supervision.

Requirements

What We’re Looking For: Property management experience preferred (tenant relations, leasing support, maintenance coordination, inspections) Real estate operations experience acceptable if closely related Strong English communication (written + verbal) Excellent customer service and people skills Strong problem-solving and follow-through Ability to manage multiple tasks and properties at once Cultural awareness of the U.S./North American business practices Ability to work independently in a remote environment Nice-to-Haves: Experience with PM systems such as Buildium, AppFolio, Yardi, RentVine, or Property Meld Background in business administration, real estate, or operations Familiarity with basic PM financial processes (not heavy accounting)

Additional Information

Experience Level

Mid-Level

Employment Type

full-time

Work Mode

Remote