Quality Monitoring Intern

Monitor and document samples of customer service interactions in calls and digital channels. Verify compliance with quality standards in customer service processes. Support the preparation of reports and basic analysis of quality findings. Identify improvement opportunities in evaluated processes.

Student in 4th or 5th year of Industrial Engineering, Business, Business Administration, Economics, or related fields. Intermediate knowledge of Excel. Strong organizational, analytical, and presentation skills. Attention to detail and a methodical approach.

The internship lasts for 6 months and is located in El Salvador. There is an opportunity to participate in challenging projects and contribute innovative ideas.