Mobile Telecommunications Support Associate

Handle inbound and outbound customer calls relating to mobile phone products and services. Resolve customer queries effectively, including troubleshooting mobile-related issues and providing solutions. Accurately document call details and actions taken in the ticket notes for each interaction. Escalate unresolved or complex issues through the appropriate channels in a timely manner.

Must be 18 years and older. A minimum of 2-3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. Must have a valid government issued ID, TRN and NIS card. Must be able to pass a criminal background check and drug test as needed.

Competitive compensation packages inclusive of base pay, incentives, and overtime. Paid training and annual merit increase based on performance. Paid vacation and sick leave annually, along with exceptional health and life insurance plans.