My Query Advisor

Handle inbound employee inquiries via multiple intake channels (phone, chat, and ticketing systems), providing timely and high-quality query resolution. Manage and prioritize multiple cases simultaneously through effective case management and multitasking. Execute data changes and system transactions in Workday where employee self-service is not viable, in accordance with Standard Operating Procedures (SOPs). Collaborate with cross-functional teams and actively participate in improvement projects.

Bachelor's Degree in Business Administration, Human Resources, or a related field (completed or in final stages). Advanced Portuguese (B2) — mandatory. Intermediate English (B1) — you can communicate clearly in English in a professional setting. Minimum 6 months of experience in customer care or customer service.