Analista de Suporte ao Cliente (CX)

Ensure customer satisfaction by managing daily communications across support channels (email, chat, phone). Provide accurate and complete solutions for inquiries and requests, utilizing established tools and processes. Build trustful relationships through empathetic, clear, and objective communication, researching customer history for optimal resolution.

High school diploma or technical education required; higher education is a plus. Previous experience in customer support (CX), multichannel operations, and text/chat support is necessary. Familiarity with CRM platforms (e.g., Zendesk, Salesforce) and productivity tools (Google Workspace or Office Suite) is preferred.

We create a work environment for you to thrive in all dimensions of your life through thoughtful benefits, emotional well-being resources, and a culture that empowers each person to connect with their role and balance it with their well-being. Flexible work arrangements are available, including hybrid and remote options.