Customer Care Sr Analyst

Lead the design and optimization of operational processes and resolution guides for customer care teams at a regional level. Structure conditional logic and automations in the help center to enhance self-service resolution for payment, promotion, and subscription inquiries. Integrate support tools and AI assistants to provide efficient workflows for customer care teams.

Bachelor's degree in Industrial Engineering, Business Administration, Economics, or related fields. Previous work experience in process optimization, customer service operations, continuous improvement, or user experience management. Proficiency in Google BigQuery or SQL for quantitative data analysis and operational indicator tracking. Advanced English language skills for effective communication with international teams.