IT Support Engineer

Respond to user requests for service, troubleshoot problems and resolve to the end-user’s satisfaction. Provide in-depth remote technical support and create Knowledge Base documents for problem resolutions. Troubleshoot hardware and software issues, assist in the testing, configuration, and deployment of new workstations, and maintain accurate inventory of all hardware.

3+ years of experience supporting Apple hardware and software (macOS and iOS). Excellent verbal and written communication skills in US English. Experience managing tasks via a ticketing system and working knowledge of troubleshooting basic network issues.