Retail Customer Care Associate- Ward Ave
SutherlandCore Responsibilities
Identify and assess clients’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Engage customers through inbound phone calls, chats, and emails, addressing topics such as returns, replacements, and order status.
Requirements
A minimum of 4 CXC/GCE subjects inclusive of English Language and a numeric subject, or a U.S. high school diploma or GED. Must have a valid government issued ID, TRN and NIS card. Experience in customer service is preferred. Excellent verbal and written communication skills are required.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
On-site