Resource management - Data Intelligence & Delivery, Operations - Senior Associate - EY GDS

Resolves a broad range of routine to moderately complex helpdesk inquiries with limited supervision. Monitors requests received through the DID mailbox and DID Service Portal, providing guidance and responding to inquiries. Supports end-to-end order fulfillment operations by reviewing data submissions and maintaining accurate order information within the DID Service Portal.

Strong project management skills and the ability to understand project objectives. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Visio. Strong analytical, critical-thinking, and problem-solving skills.