Analista de Experiencia do Cliente II

Manage a portfolio of clients, acting as the main point of contact for issues related to the use of contracted solutions. Monitor health indicators of the portfolio, identify risks and opportunities, and support retention and revenue expansion initiatives. Analyze Customer Success metrics and create reports to support decision-making.

Experience in Customer Success, Client Relationship Management, or related fields. Analytical skills for data interpretation and action plan development. Proficiency in CRM tools and productivity software. Intermediate English proficiency.

The company promotes equality of opportunity and affirmative action. They are committed to creating an inclusive culture and a work environment that balances career and personal commitments.