Snr Associate - Escalations Specialist

Handle escalated customer interactions with professionalism and composure. Utilize structured communication frameworks to de-escalate conflicts and resolve issues effectively. Navigate multiple backend systems to identify root causes and deliver resolutions while maintaining high customer satisfaction.

Minimum of 1 year of experience in BPO or customer service handling escalations or retention. High level of English proficiency (B2 equivalent) with neutral accent adaptability. Must possess a minimum of 3-4 CXC/GCE subjects including English Language or equivalent.

Competitive compensation packages including base pay, incentives, and overtime. Paid training and annual merit increases based on performance. Benefits include health insurance, paid vacation, and transportation services.