Gaming Support Tier 1 Agents
ibexWhat You'll Do
Answer general product and service questions from consumers via all contact channels. Troubleshoot escalated hardware and/or software technical problems in conjunction with the hardware. Collect, document, and research technical problems to develop solutions and resources for the department. Moderate the client’s Tech Support Forums.
What We're Looking For
High School Diploma or Minimum 3 CXC passes or equivalent qualification. 6 months minimum experience in customer service. Prior call center experience in customer service and/or technical accounts preferred. Familiar with gaming brands, characters, consoles, platforms, and/or games preferred.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
English
Employment Type
Full-time
Work Mode
On-site