Help Desk Support - ServiceNow

Triage, accurately log, and respond to inbound support requests via ServiceNow, ensuring SLAs are met for first-call resolution and response times. Provide first-line remote support for personal computer hardware, software, and specialized technology; escalate complex Level 2/Level 3 issues to appropriate internal teams. Conduct routine remote health checks and audits on enterprise systems to proactively ensure software and security compliance.

Advanced English level (B2 or higher). 2+ years of direct experience in enterprise-level IT customer and application support, with remote support experience highly preferred. Hands-on experience using ServiceNow for ticket management, asset tracking, and knowledge base utilization.

This is a 100% Onsite position in our Bogotá, Colombia offices (Torre Krystal).