Technical Support Engineer 2, Premier - Sao Paulo

Respond to technical client requests via email, chat, and video calls while educating clients on the use of the platform. Develop relationships with end users at Premier Customers and participate in routine health check meetings. Reproduce product and configuration issues and troubleshoot the 700+ integrations that Datadog works with.

2+ years of experience in multi-channel technical support at a SaaS company. Basic knowledge of Linux and some programming experience. Bilingual in Portuguese and English.

Work from a Datadog office 3 - 5 days per week. The company offers generous global benefits and a supportive office culture that values collaboration and creativity.