Customer Service Representative
MitratechCore Responsibilities
Serve as the first point of contact for client/applicant inquiries across phone, email, chat, and support portal. Gather and assess information to understand issues and provide effective solutions. Research, troubleshoot, and resolve issues within established SLAs. Accurately document all client/applicant interactions and case details.
Requirements
High school diploma or equivalent required. Excellent verbal and written communication skills in English; bilingual a plus. Proficiency with G Suite and experience with Salesforce, Zendesk, or other case management software is a plus. A minimum of a one-year commitment to the CSR role.
Additional Information
Experience Level
Junior
Employment Type
permanent
Work Mode
Remote