Seasonal Gaming Support Tier 1 Agents (Contract)

Answer general product and service questions from consumers via all contact channels. Troubleshoot escalated hardware and/or software technical problems in conjunction with the hardware. Collect, document, and research technical problems to develop solutions and resources for the department.

High School Diploma or Minimum 3 CXC passes or equivalent qualification. 6 months minimum experience in customer service. Prior call center experience in customer service and/or technical accounts is preferred.