Ops Eng Associate II - Pqrs Calidad - AI Transformation & Engineering Colombia
BBVAWhat You'll Do
Participate in the execution of PQRs process activities autonomously, providing operational and tactical knowledge. Actively participate in PQRs transformation workgroups, root cause analysis, and mitigation. Create structured and unstructured reports and presentations for senior management and regulatory bodies.
What We're Looking For
Minimum 2 years of experience in the financial sector, particularly in managing operational teams and customer service. Bachelor's degree in Business Administration, Industrial Engineering, Law, or related fields. A postgraduate degree in Project Management, Big Data, Data Analytics, or Artificial Intelligence is valued.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
Hybrid