Heredia Seasonal Back Office Specialist (100% On Site)

Resolve customer issues related to purchase, orders, shipping, and warranty with precision. Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions. Deliver premium customer service through both chat and phone channels, responding to inquiries and troubleshooting problems.

Fluent in verbal and written English at a high proficiency level (B2+ / 85 %). High School Diploma and at least 18 years old. Proven experience in customer service with a focus on live interactions in chat and/or phone channels. Full schedule flexibility to work all schedules on weekdays and weekends.

The company offers medical services, educational reimbursement, cafeteria services, free parking, and performance bonuses.