Manager, Service Delivery Systems - Americas
DP WorldCore Responsibilities
This role leads the IT Service Delivery Function, driving solutions and services to meet business and customer requirements by overseeing and enhancing IT Service Management processes, with a focus on Atlassian Jira and utilizing ITIL practices. Key accountabilities include leading ITSM processes, administering Jira, optimizing workflows, leading a team, managing incident/problem management, and monitoring performance.
Requirements
Candidates need a Bachelor's degree in a related discipline or 5+ years of IT experience, including at least 2 years in management. A minimum of 5 years of corporate IT experience is required, along with familiarity and practical experience applying ITIL processes within a business setting.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
On-site