Aetna Customer Experience Associate I
ConduentCore Responsibilities
Associates will assess customer calls to provide immediate service, transfer, or schedule follow-up for resolution, while performing routine call center activities concerning business products and services under supervision to meet SLAs. Responsibilities also include identifying customer needs, gathering necessary information to update the database, explaining company policies, and escalating serious issues.
Requirements
This is an entry-level position requiring basic skills in processes, procedures, and systems, often needing vocational training or equivalent experience in some areas. The role involves working within established procedures with a close degree of supervision, applying experience to complete assigned work, and demonstrating self-guided problem-solving ability.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site