Key Account Manager
Betsson GroupCore Responsibilities
The role involves serving as the primary contact for leading VIP customers, ensuring excellent service delivery, and striving to create the best customer experience. Responsibilities also include assisting VIPs outside core hours, supporting compliance document requests, analyzing competitor value propositions, and planning customer-focused experiences and promotions.
Requirements
Candidates must have several years of experience managing client portfolios, ideally within a Key Account Manager (KAM) gaming team or a consumer-facing organization demanding top-tier customer experience. Essential requirements include in-depth knowledge of segmentation, CRM, campaigns, the ability to build a VIP management strategy, and native-level fluency in both Spanish and English.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Remote