Customer Experience Designer
Jelou AICore Responsibilities
The role involves designing, auditing, and evolving end-to-end conversational AI experiences, primarily for WhatsApp, focusing on critical banking and retail tasks to improve self-service and conversion rates. Key duties include optimizing conversational flows, defining trust and safety patterns, designing with native WhatsApp components, and leading continuous improvement based on defined business metrics.
Requirements
Candidates must have over 4 years of experience in UX or Product Design, preferably within banking, fintech, or retail, with proven experience designing complex user journeys like onboarding or payments. A strong portfolio demonstrating measurable business impact and excellent communication skills for senior stakeholders are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site