Analista de Negócios Junior | Processos de Atendimento

Map and document processes related to products and services, interacting with Business, Backoffice, and Customer Service areas. Evaluate impacts of new products and identify risks and opportunities for process improvement. Create and update operational procedures and ensure content validation for knowledge base publication.

Bachelor's degree completed or in progress in Administration, Production Engineering, Process Management, Communication, Quality, or related fields. Experience in process mapping, analysis, or documentation. Intermediate knowledge of Office Suite, especially Excel and PowerPoint.