Engenheiro de Suporte Nível 2 – Salesforce Conga CLM

Resolve medium and high complexity incidents and problems in various business system components, contributing to operational stability. Create and implement Requests for Change (RFCs), monitoring changes and supporting their execution. Update knowledge base articles and produce support documentation and training materials. Collaborate with suppliers, service management teams, and multidisciplinary areas in incident analysis and resolution.

Advanced proficiency in Salesforce Conga CPQ/CLM. Experience in analyzing and resolving complex technical incidents and problems. Ability to collaborate with suppliers, stakeholders, and multidisciplinary teams. Strong communication skills and proactive attitude.

The company offers 100% subsidized medical assistance for employees and dependents, dental assistance, meal or food vouchers without deductions, life insurance, private pension, and various wellness programs. Additional benefits include stock purchase options at a discount, pharmacy discounts, childcare assistance, language school partnerships, extended maternity and paternity leave, and performance-related bonuses.