Digital Customer Service Analyst (Mid / Senior Level)

Manage customer requests and inquiries through digital support channels, ensuring cases are handled efficiently and accurately. Support problem resolution and case follow-up in collaboration with internal stakeholders. Contribute to a professional, collaborative, and customer-centric team environment focused on service excellence.

Bachelor's degree. Knowledge of Microsoft Office, Power BI, and digital tools powered by Artificial Intelligence (AI). Low-code platform hands-on experience; technical understanding of connecting automation workflows to external APIs; ability to write basic SQL queries. Experience in customer service or related areas.

The company offers flexible working hours with a hybrid model, requiring onsite presence three times a week. Additional benefits include health insurance, wellness programs, and participation in profit-sharing.