(native Spanish) Technical Support Consultant (LATAM, remote)
SupportYourAppCore Responsibilities
The role involves delivering outstanding customer support via chats, emails, and tickets, while managing troubleshooting processes, handling escalations, and maintaining customer relationships. Responsibilities also include keeping up with evolving technology and meeting KPIs.
Requirements
Candidates must possess native Spanish and excellent English skills (C1 minimum for both) along with prior technical support experience. Essential technical requirements include proficiency in Windows, Linux, and MacOS, the ability to analyze log files, and knowledge of APIs and Webhooks for troubleshooting.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
Remote