Fraud Prevention Analyst

Achieve Subject Matter Expert of the different supported HP Stores, including tools, processes, and order processing life cycle. Identify and mitigate fraud trends to protect operations utilizing expert-level understanding of processes and policies. Analyze customer interactions via phone or email to identify suspicious behavior and potential fraud based on their responses and actions.

University degree or comparable proven experience desired. Very Fluent English (90%+) (oral and written). Intermediate skills required with Microsoft Excel, PowerPoint, Outlook and other primary Office applications. Previous Payment Fraud experience, Chargeback management or Fraud Prevention knowledge is desirable.

This position follows a hybrid work model, requiring three (3) days on-site at the AFZ location, with the remaining days working remotely, in alignment with business needs and team collaboration requirements.