Senior CXE Engineer
CaylentCore Responsibilities
Build AI-native self-service using Amazon Connect AI agents and Amazon Bedrock, implementing multi-agent orchestration patterns. Engineer prompts and tool-calling integrations at production scale, optimizing inference cost and latency. Build contact flows that integrate AI agents and Lambda-backed business logic, and implement Amazon Connect Cases and Tasks solutions.
Requirements
7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms. Strong, current Amazon Connect skills and hands-on experience with conversational and generative AI. Proficiency in TypeScript/Node.js and Python, with solid AWS serverless engineering experience.
Additional Information
Experience Level
Senior
Employment Type
permanent
Work Mode
Remote